Days Inn Historic Area
Days Inn Colonial Resort
Days Hotel Busch Gardens
Overall Satisfaction at this hotel?
Poor
Below Average
Average
Good
Excellent
Would you recommend this hotel?
Yes
No
Maybe
Did we meet your expectations?
Yes
No
Overall Impressions
Overall service received at the hotel?
Poor
Below Average
Average
Good
Excellent
Overall physical condition of hotel?
Poor
Below Average
Average
Good
Excellent
Appearance of hotel exterior/grounds?
Poor
Below Average
Average
Good
Excellent
Condition of lobby/reception area?
Poor
Below Average
Average
Good
Excellent
Hotel Associates
Responsive to needs?
Poor
Below Average
Average
Good
Excellent
Professional, courteous attitude?
Poor
Below Average
Average
Good
Excellent
Professional appearance?
Poor
Below Average
Average
Good
Excellent
Knowledge about hotel/local area?
Poor
Below Average
Average
Good
Excellent
Speed of check-in process?
Poor
Below Average
Average
Good
Excellent
Speed of check-out process?
Poor
Below Average
Average
Good
Excellent
Guest Room
and Furnishings
Cleanliness of room?
Poor
Below Average
Average
Good
Excellent
Condition of room/room furnishings?
Poor
Below Average
Average
Good
Excellent
Cleanliness/condition of bedding?
Poor
Below Average
Average
Good
Excellent
Comfort of mattress?
Poor
Below Average
Average
Good
Excellent
Comfort of pillows?
Poor
Below Average
Average
Good
Excellent
Cleanliness/condition of carpet?
Poor
Below Average
Average
Good
Excellent
Condition/function of drapes?
Poor
Below Average
Average
Good
Excellent
Function/features of telephones?
Poor
Below Average
Average
Good
Excellent
Operation of heating/AC system?
Poor
Below Average
Average
Good
Excellent
Ease of using Internet service?
Poor
Below Average
Average
Good
Excellent
Lighting of guest room?
Poor
Below Average
Average
Good
Excellent
Feeling of safety/security?
Poor
Below Average
Average
Good
Excellent
Bathroom cleanliness?
Poor
Below Average
Average
Good
Excellent
Physical condition of bathroom?
Poor
Below Average
Average
Good
Excellent
Selection of bathroom amenities?
Poor
Below Average
Average
Good
Excellent
Lighting in bathroom?
Poor
Below Average
Average
Good
Excellent
Daybreak Breakfast
Breakfast bar cleanliness?
Poor
Below Average
Average
Good
Excellent
Quality and presentation of food?
Poor
Below Average
Average
Good
Excellent
Hours of operation?
Poor
Below Average
Average
Good
Excellent
Availability of seating in the breakfast room?
Poor
Below Average
Average
Good
Excellent
Leisure andFitness Facilities
Condition of swimming pool area?
Poor
Below Average
Average
Good
Excellent
Selection of fitness equipment?
Poor
Below Average
Average
Good
Excellent
Condition of fitness equipment?
Poor
Below Average
Average
Good
Excellent
Problem Resolution
Did you experience any problems during your stay?
No
Yes
Indicate type of problem
Room request not honored
Associate helpfulness/attitude
Guest Room Cleanliness
Heating/AC
TV/Remote
Water Pressure/Temperature
Wake-up Call
Did you report the problem?
Room request not honored
Associate helpfulness/attitude
Guest Room Cleanliness
Heating/AC
TV/Remote
Water Pressure/Temperature
Wake-up Call
Was the problem fixed after it was reported?
Yes
No
Getting to Know You
How did you hear about our property?
AAA
Referral
Repeat Guest
Hotels/Expedia.com
Daysinn.com
Williamsburgvacations.com
Other/Internet
How did you make your reservations?
Internet
Phone
Travel Agent
Advance Reservation not made
Other Comments
